Live Helper Chat - An open-source live chat software designed for website customer support.

## Overview of Live Helper Chat Live Helper Chat is an open-source live chat software designed for website customer support. It is free to use and compatible with Windows, Linux, and Mac systems. The software supports MySQL databases and offers features such as XMPP message alerts, Chrome extensions, voice and video support, and AI integrations. It is widely used in industries like banking, healthcare, education, and gaming, with a strong emphasis on data protection. ## Compatibility of Live Helper Chat Live Helper Chat is compatible with Windows, Linux, and Mac operating systems. It requires a server with PHP 8.2+ and MySQL 5.7+ or MariaDB 10.2.3+ for installation. ## Key Features of Live Helper Chat Live Helper Chat offers a variety of features, including XMPP message alerts, Chrome extensions, repeated sound notifications, screenshot capabilities, drag-and-drop widgets, handling multiple chats simultaneously, sending delayed canned messages, generating chat statistics, archiving chat records, priority queue management, printing and emailing chat records, website widgets, multilingual support, chat transfer functionality, file uploads, chat search, and automatic chat transfers between departments. It also supports voice, video, and screen sharing, as well as AI integrations with ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. ## Installation of Live Helper Chat Live Helper Chat can be installed by downloading the latest version from its GitHub repository or by cloning the repository. The server must meet the requirements of PHP 8.2+ and MySQL 5.7+ or MariaDB 10.2.3+. Detailed installation instructions are available in the official documentation. ## Industry Applications of Live Helper Chat Live Helper Chat is suitable for industries such as banking, healthcare, education, and gaming. It is designed to handle high volumes of daily chats and supports multiple operators simultaneously, making it ideal for enterprise-level customer support scenarios. ## Mobile Support in Live Helper Chat Yes, Live Helper Chat supports mobile applications for both iOS and Android. It also recommends using Telegram as a mobile client for enhanced mobile experience. The iOS app can be downloaded from the Apple App Store, and the Android app is available on Google Play. ## AI Integrations in Live Helper Chat Live Helper Chat supports AI integrations with ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. These integrations enhance the software's capabilities, allowing for more advanced customer support features. ## Database Requirements for Live Helper Chat Live Helper Chat requires MySQL 5.7+ or MariaDB 10.2.3+ for its database. PostgreSQL is not supported according to the official documentation. ## Documentation for Live Helper Chat Detailed documentation for Live Helper Chat, including installation guides, mobile app setup, voice and video support, and AI integrations, can be found on the official documentation website. ## Cost of Live Helper Chat Yes, Live Helper Chat is completely free and open-source, making it suitable for websites of all sizes. ## Performance Optimization in Live Helper Chat Live Helper Chat is optimized for performance using ElasticSearch, NodeJS, and PHP-Resque. It can handle over 10,000 daily chats and supports multiple operators simultaneously, making it suitable for high-load customer support scenarios. ## Extending Live Helper Chat Functionality Developers can extend the functionality of Live Helper Chat by building plugins. The software is based on a clean MVC architecture and supports extensibility. Developers can find resources and extensions in the official GitHub repository. ## Configuration of Live Helper Chat After installation, Live Helper Chat can be configured by setting up the database connection and other parameters using the default settings file. Departments, operators, and chat settings can be configured through the backend management system. The chat widget can be integrated into the website, and mobile app support can be set up using Telegram or the dedicated iOS and Android apps. ## Desktop Application Support in Live Helper Chat While the introduction mentions support for desktop applications, the current official website and documentation do not provide information on desktop app support. This suggests that desktop application support may have been discontinued or is no longer actively maintained. ### Citation sources: - [Live Helper Chat](https://livehelperchat.com) - Official URL Updated: 2025-03-31